ONLINE SHOPPING

F.A.Q.s

HOW DO I MAKE A PURCHASE?

Once you have found an item, choose your desired colour and click on the ‘ADD TO SHOPPING BAG’ button on the product page. Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page. Click on ‘PROCEED TO PURCHASE’ to complete your order.

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop without creating an account.
 However, register with us and you’ll be able to enjoy the following benefits
• Track your orders and review past purchases
• Request a return or exchange directly from your account
• Add sold out items and products you love to your Wish List
• Save your address and card details so you can shop even quicker next time

 

HOW LONG DOES SHIPPING TAKE?

All orders are processed and shipped within 1-5 business days (excluding items on back order). Orders placed on weekends or holidays will be processed the following business day. Once your order has been processed and shipped, you will receive an email confirmation with delivery information. If you have an urgent order requirement, please contact us so we can accommodate you

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party.

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

Once your order has been dispatched, we are unable to redirect your delivery to another address. To avoid any delays receiving your order, we suggest that you provide a suitable shipping address for the specified delivery times.

 

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

Payment

We accept the below payment methods:

Paypal
Visa
Mastercard
American Express
Discover

Returns and Exchanges

Returns

If you are not satisfied with your purchase, you may return the items that are in their original condition (unworn, unused, undamaged) within 7 days of receipt, and we will be happy to issue you a refund or credit within 10 working days. Unfortunately, the original shipping costs can not be refunded and the customer is responsible for any shipping costs related to the returned items. We highly recommend returning the items via a trackable and insured shipping service to guarantee delivery. We are not responsible for packages shipped to us.
Do not send any items back without us being notified. If you want to return or exchange any items, please contact us.

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

Contact

CUSTOMER CARE

Our customer care team is available 24 hours a day, seven days a week.

We’re on hand to assist with…

Detailed product information
Delivery questions
Exchange and return queries
Placing orders
Email rg@rulagalayini.com